Legal Documents

DS-01 Trip Acceptance & Completion Licensing, Insurance & Vehicle Standards DS04-Vehicle Standards and Maintenance Policy DS05 Privacy & Data Protection Policy DS06 Driver Code of Conduct DS07-Passenger Code of Conduct Insurance, Liability and Risk Allocation Policy DS03CANCELLATION AND WAITING TIME POLICY Ds09DISPUTE RESOLUTION & GOVERNING LAW FS01Passenger Terms and Conditions FS-02 – Passenger Cancellation, No‑Show, Waiting Time and Refunds FS-03 – Passenger Code of Conduct FS04-Privacy and Data Protection Policy FS05Insurance, Liability & Risk Allocation CS-01 – Customer Support Scope & Service Standards CS-02 – Complaints, Refunds & Billing Disputes CS-03 – Safety, Safeguarding & Urgent Incident Escalation CS-04 – Lost Property, Damage & Evidence Handling OP-01 – Operator Compliance & Licensing OP-02 – Dispatch & Booking Governance (Reservations, GSP, FG) OP-03 – Pricing Governance (Base, DF, Surge, Reservation, HP) OP-04 – Data Retention, Audit & Evidence